Privacy Policy | Celena Concept

Effective Date: October 11, 2026

At Celena Concept, available at celenaconcept.com, we are deeply committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website, purchase our curated jewelry and women's goods, or interact with our brand.

By using our website, you agree to the terms described in this policy.

1. Information We Collect

We collect information that you voluntarily provide to us when purchasing or interacting with our brand, as well as information collected automatically:

Personal Identifiers: Name, billing address, shipping address, email address, phone number, and account credentials.
Commercial Information: Purchase history, items placed in your cart, and shopping preferences.
Payment Information: Payment methods are processed securely via third-party providers (such as Stripe or PayPal). We do not store your full credit card details on our servers.
Device and Usage Data: IP address, browser type, operating system, and browsing behavior on our site, collected through cookies and tracking technologies.

2. How We Use Your Information

We use the collected information for the following business purposes:

To process, fulfill, and ship your orders.
To send order updates, tracking information, and customer support messages.
To improve our website layout, curation, and overall user experience.
To send promotional marketing emails and newsletters (only if you opt-in).
To prevent fraud and maintain the security of our e-commerce platform.

3. Sharing Your Information

We do not sell, rent, or trade your personal data. We only share data with trusted third-party service providers essential for running our store:

Shipping Partners: Shipping carriers (e.g., USPS, UPS, FedEx) to deliver your packages.
Payment Processors: Secure platforms to handle transactions.
Marketing Tools: Analytics providers (like Google Analytics) to optimize our services.

4. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience, remember your shopping cart items, and understand web traffic. You can choose to disable cookies through your browser settings, though some features of our site may not function properly as a result.

5. Your Rights & State-Specific Privacy Rights (CCPA/CPRA)

Under various US state laws, including the California Consumer Privacy Act (CCPA), consumers have specific rights regarding their personal data:

Right to Know: You can request a disclosure of what personal data we collect and share.
Right to Delete: You can request that we delete the personal information we have collected from you.
Right to Opt-Out: We do not sell your data; however, you have the right to direct a business to not sell or share your information.
Right to Non-Discrimination: We will never discriminate against you for exercising your privacy rights.

To exercise any of these rights, please contact us at celenaconcept@gmail.com

6. Children's Privacy (COPPA Compliance)

Our website is intended for adult consumers and is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13 in compliance with the Children’s Online Privacy Protection Act (COPPA).

7. Security of Your Data

We implement industry-standard security protocols, including SSL encryption, to safeguard your information during transactions. While we take every reasonable precaution, no method of online transmission is 100% secure.

8. Changes to This Privacy Policy

We reserve the right to update this policy at any time. Any changes will be posted on this page with an updated "Effective Date".

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact our support team at:

Email: celenaconcept@gmail.com
Customer Support Support Hours: [Insert Hours, e.g., Monday–Friday, 9 AM–5 PM EST]